Terms of Service
These terms are an agreement between you and meera.live ("we", "us") for the use of the meera.live website, the Telegram Mini App and the live companion service (the "Service"). By creating an account or starting a session you accept them. If you do not agree, do not use the Service.
Eligibility
You must be at least 18 years old (or the age of majority where you live, if higher) and legally able to enter into this agreement. We may ask you to confirm your age and may suspend accounts we believe belong to minors.
What the Service is — and is not
Companions on meera.live are computer-generated characters. They are not real people, and nothing they say is professional, medical, legal or financial advice. Their appearance, voice and personality are produced by software in real time. The Service is entertainment.
Your account
- You are responsible for keeping your password and devices secure and for everything done through your account.
- One person per account. Accounts may not be sold, shared or transferred.
- Keep your email current — it is how we contact you about billing and security.
Acceptable use
You agree not to: attempt to make a companion depict anyone under 18 or any real identifiable person without consent; use the Service to harass, threaten or defraud anyone; upload images you do not have the right to share; probe, scrape, reverse-engineer or overload the Service; or circumvent time, stage or payment limits. We may suspend or terminate accounts that break these rules, without refund where the breach is serious (see Trust & Safety).
Content you upload
When you upload reference images (for example with a companion request) you keep ownership, and you give us a licence to store and review them to operate the Service and consider your request. Only upload images you have the right to use. Do not upload images of minors or of real people without their consent.
Availability and changes
The Service depends on live infrastructure and third-party providers and may be interrupted. We may change, pause or discontinue features, companions or pricing. Where a change materially affects paid time you have already bought, we will honour that time or refund it.
Disclaimers and liability
The Service is provided "as is". To the fullest extent permitted by law we exclude implied warranties and are not liable for indirect or consequential loss. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Termination
You may stop using the Service at any time and ask us to delete your account via Contact us. We may suspend or close accounts that violate these terms or the Trust & Safety policy.
Governing law
These terms are governed by the laws of the jurisdiction in which the operator of meera.live is established, and disputes are subject to the courts there, without prejudice to any mandatory consumer protections in your country of residence.
Privacy Policy
This section explains what we collect, why, and what we do not do.
What we collect
- Account: email address, display name, and a hashed password (we never store the password itself). If you sign in through Telegram we store your Telegram user ID and profile name instead.
- Usage: when you start and end calls, which companion, minutes used, stage reached, and counts of messages and gifts. We use this to run the free trial and paid time, and to improve the Service.
- Security: the IP address and approximate location (country/city) of sign-ins and sessions, and your device's browser type, to detect abuse and fraud.
- Uploads: reference images you attach to companion requests.
- Support: messages you send us through Contact us, with your email.
What we do not do
- We do not record or store the audio or video of your calls.
- We do not sell your personal data.
- We do not use your images or conversations to train models.
Live conversation processing
During a call your voice is streamed in real time to our conversation provider so the companion can understand and respond. The audio is processed live and is not kept by us after the call. Captions shown on screen are generated live and are not stored on our servers.
Who we share data with
Only service providers that help us run the Service, under contract: cloud hosting and storage (Amazon Web Services), real-time audio/video transport (LiveKit), conversational AI (OpenAI), payments (Stripe — they receive your payment details directly; we never see your card number), and IP-based geolocation for security. We disclose data when required by law.
Cookies
We use one essential cookie, nyra_session, which keeps you signed in for up to 30 days. It contains no personal data beyond a signed reference to your account. Your browser may store small preferences (such as a remembered tab) locally. We do not use advertising cookies.
Retention
Account and usage data are kept while your account exists. Uploaded images are kept while the related request is open and for a reasonable period after. Support messages are kept for up to 24 months. Security logs are kept for up to 12 months.
Your rights
You can ask us to show, correct or delete your personal data, or object to how we use it, by contacting us from the email on your account. We will respond within 30 days. Deleting your account removes your profile, usage history and uploads; we may retain minimal records required for legal or fraud-prevention purposes.
Security
Data is encrypted in transit (HTTPS). Passwords are hashed with scrypt. Uploaded images are stored privately and served only through short-lived signed links. Access to production systems is restricted to the operating team.
Children
The Service is for adults only. We do not knowingly collect data from anyone under 18; if we learn we have, we delete it.
Payments & Refunds
Free trial
Every new account receives 10 free minutes of live calls, with companions available up to stage 3. No payment details are needed.
Unlock
"Full access · 30 minutes" is a one-time purchase of $5.99 (US dollars, plus any taxes your country applies). It adds 30 minutes of call time to your account and removes the stage limit on every companion. It is not a subscription and does not renew.
Using paid time
Paid minutes are used only after your free minutes are exhausted and are consumed only while you are connected to a call. Unused minutes do not expire.
Refunds
- If a purchase did not credit your account, we will credit it or refund it in full — contact us with the email on your account.
- If a technical fault on our side ended a paid call early, tell us within 7 days and we will restore the lost minutes.
- Purchases where the time has been substantially used are non-refundable, except where the law requires otherwise.
- Accounts closed for serious breaches of the Terms forfeit remaining paid time.
Statements
Card payments are processed by Stripe and appear on your statement under the descriptor shown at checkout.
Contact
For anything about these policies, your data, or a purchase, use Contact us on this site or message @meera_live_bot on Telegram. Please write from the email on your account so we can verify it is you.